"My business profile", "Google business account" and "mybusiness" are some of the most searched terms in Bengaluru. Most of these searches come from owners trying to find where to edit their listing.
Step 1: Use the right Google account
Your profile is linked to the Gmail account that created or claimed it. If you're not sure which one:
- Check old emails from Google about verification
- Ask whoever set it up (staff, an agency or a family member)
Step 2: Open your profile
On your phone
- Open Google Maps.
- Tap your profile picture (top right).
- Tap Your Business Profile.
On a computer
- Sign in to Google.
- Search your business name or "my business".
- Your profile's edit panel appears at the top.
For several locations, use business.google.com.
What you can do there
- Edit profile: name, category, hours, phone, website
- Reviews: read and reply
- Photos: add new ones
- Posts: share updates and offers
- Performance: calls, directions, searches
- Messages and bookings, if enabled
Can't log in?
- Forgot which email? Try each Gmail account you use.
- Someone else owns it? Request access from the profile on Google Maps. If they don't reply, Google lets you claim it after verification. See someone else owns my profile.
- Former agency or employee has it? Ask them to transfer primary ownership to you.
Keep control of your profile
- The owner should always be the business owner's own Gmail
- Add staff or agencies as managers, not owners
- Keep two-step verification on that Gmail
Need help getting access back? Get a free audit on WhatsApp.
Lost access to your Google profile?
We help owners recover and claim their profiles the safe, official way. Tell us what happened on WhatsApp.
Recover my profileOur service: Google Business Profile ownership recovery — A former employee, agency or stranger controls your Google Business Profile? We file the right ownership request, recover access and secure your listing.
Frequently asked questions
Is there a separate Google Business Profile app?
No. Manage your profile in the Google Maps app or on Google Search.
Can two people manage the same profile?
Yes. Add others as managers from the profile settings.
Which email should I use to create my Google Business Profile?
Use a Gmail account that you, the business owner, control for the long term. Avoid staff email IDs or an agency's account. Many owners lose access to their own listing because it was created on someone else's email. You can always add staff or an agency later as managers.
What is the difference between an owner and a manager on Google Business Profile?
An owner has full control, including adding or removing people and deleting the profile. A manager can edit details, reply to reviews and post updates, but cannot remove owners. Keep yourself as the primary owner and add staff or agencies as managers so you never lose control of your listing.
Why do customers usually choose from the top 3 on Google Maps?
The top 3 appear in the "map pack" at the top of Google Search, with ratings, photos and a call button. Most people don't scroll further. Moving from position 8 to the top 3 can change the number of calls you get dramatically.
How can GBP Ranker help my business?
GBP Ranker works only on Google Business Profiles and Google Maps. We audit your listing, fix problems like verification and suspensions, optimise your profile and build a review system, so more nearby customers find and call you. You can start with a free audit on WhatsApp or call us on +91 93802 30270.