Someone else owns my Google Business Profile — how to get it back

It happens more than you'd think: an employee who left, a marketing agency you stopped working with, or a stranger claimed your listing. Without access you can't reply to reviews, fix hours or stop unwanted changes.

Step 1: Try the easy way

If you know who has access (an ex-employee or agency), simply ask them to add your email as an owner and then remove themselves. This is the fastest route.

Step 2: Request access through Google

1. Search for your business on Google Maps and choose to claim it.
2. Google tells you the profile is managed by someone else (with a hidden email).
3. Submit a request for access with your details.
4. The current owner gets an email and usually has around 7 days to respond.

Step 3: If they don't respond

If there's no reply in the time Google gives, you may be offered an option to verify the profile yourself. If that doesn't appear, contact Google Business Profile support with proof that you own the business.

Proof that helps

• Business registration or GST certificate
• Utility bill or rental agreement with the business name and address
• Photos of your signage and premises

Once you're back in

• Remove old users you don't recognise.
• Add a backup owner you trust (a partner or second account).
• Never let an agency own your profile — give them "manager" access only.

Frequently asked questions